Every resident question, answered from your own information.
Retriev answers residents and staff from the municipality's own websites, documents, bylaws and GIS data, in plain language, by text or voice, with sources.
Book a Demo Try it at hey.grey.ca
Hosted in Canada | MFIPPA and PIPEDA aligned | Text and voice access
Checked the address | Matched the road network | Found the responsible municipality
The City of Owen Sound maintains this road, not Grey County. The address is in the City of Owen Sound, so road maintenance for the road in front of this address is the City's responsibility.
For road maintenance, contact Owen Sound Public Works at 519-376-4440.
The answer follows the address, not the org chart.
In a two-tier municipality, a resident question can belong to the county or to a local municipality. Retriev checks the address and routes the answer to the level responsible, so residents do not need to know which level does what.
County level
Services and information provided by the county, answered from county sources.
Local level
Services provided by the local municipality, answered from local sources, with a clear handoff when that level is responsible.
Give every staff member the same answer.
Staff can ask about policies, procedures, bylaws and internal documents and get a consistent answer with sources, instead of searching files or asking colleagues for the same document again.
Staff Assistant
One place to ask about policies, procedures, bylaws and internal documents, with sources shown.
Custom Assistants for each team
Built for a specific collection, such as HR policies and onboarding, so each team gets answers from its own documents.
Admin and Oversight
You decide who can use each assistant and can review activity, so access stays controlled.
See what your website is missing.
Unanswered and repeated questions become a work list for the website, so the most asked topics can be fixed at the source.
| Sample question | Suggested website work |
|---|---|
| Winter overnight parking | Add a clear winter parking page |
| Burn permits | Explain when a permit is needed and how to apply |
| Tax installment dates | Show installment dates on the tax page |
Sample illustration only.
Time back for the work that needs people.
staff
minutes each per day on routine questions
staff hours a year
hours back at 50% answered by Retriev
Illustrative estimate. Actual results depend on staffing, inquiry volume and usage.
Canadian, compliant, and under your control.
Hosted in Canada
Answers only from information you approve
Personal information detected and redacted
You decide who can use each assistant and can review activity
Built alongside Grey County for more than a year.
Retriev has been developed through staff testing, frontline feedback and public resident testing with Grey County. The Grey County assistant is available for residents to try.
Start with a no-cost pilot.
We configure Retriev with your information, your team tests with real questions, and you launch when you are comfortable.